Shipping Policy

At Onuia, we work to process and deliver orders as efficiently as possible. Please review the information below before placing your order.

Order Processing

Orders require processing before shipment. Processing times are separate from estimated transit times and may be affected by order volume, weekends, holidays, product availability, or other operational circumstances.

Estimated Delivery Time

Our standard estimated delivery timeframe is 7-15 business days after the order has been processed and shipped.

Delivery estimates are not guaranteed and may vary depending on the destination, shipping carrier, customs procedures, weather, holidays, and other circumstances outside our reasonable control.

Shipping Regions

Shipping availability depends on the destination and the shipping options available at checkout. If we are unable to ship an order to the destination provided, we will contact the customer using the information associated with the order.

Order Tracking

When tracking is available, tracking information will generally be provided after the order has shipped. Please allow time for the carrier's tracking system to register and update the shipment.

Tracking information may occasionally take several business days to update, particularly during high-volume periods.

Customs, Duties, and Import Delays

International shipments may be subject to customs inspections, import procedures, duties, taxes, or other charges imposed by the destination country or local authorities.

Where applicable, customers are responsible for customs duties, import taxes, and similar charges unless otherwise stated during checkout.

Customs processing may delay delivery beyond the estimated 7-15 business day timeframe. These delays are outside our direct control.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order. If you notice an error after ordering, contact us as soon as possible at contact@onuiastore.com.

We cannot guarantee that shipping details can be changed after an order has entered processing or has been shipped.

Delayed or Missing Packages

If your tracking information indicates an unusual delay or your order has not arrived within a reasonable period after the estimated delivery timeframe, contact us at contact@onuiastore.com with your order number.

We will review the available shipment information and assist with the appropriate next steps.

Contact

For shipping-related questions, contact us at contact@onuiastore.com.