Privacy Policy

This Privacy Policy explains how Onuia ("Onuia," "we," "us," or "our") collects, uses, shares, and protects personal information when you visit, use, or make a purchase through onuia.com.

Information We Collect

Depending on how you interact with our store, we may collect information such as:

• Name and contact information;
• Billing and shipping information;
• Order and transaction information;
• Account information, if applicable;
• Customer support communications;
• Device, browser, IP address, and usage information;
• Information collected through cookies and similar technologies.

Payment information is processed by the payment providers made available through our store. We do not directly store complete payment card details.

How We Use Personal Information

We may use personal information to:

• Process and fulfill orders;
• Provide order confirmations and shipping updates;
• Provide customer support;
• Process returns and refunds;
• Maintain and improve our website and services;
• Detect and prevent fraud, abuse, or security threats;
• Comply with applicable legal obligations;
• Send marketing communications where permitted by law or with your consent when required.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, and similar technologies to operate the website, remember preferences, understand website usage, improve performance, provide relevant functionality, and measure marketing activities.

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect some website features or functionality.

Third-Party Service Providers

We may share personal information with service providers that help us operate our business, including Shopify, payment processors, shipping and fulfillment providers, analytics providers, customer support services, fraud prevention providers, and advertising or marketing services where applicable.

These third parties may process information according to their own privacy practices and applicable laws.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, enforce agreements, and comply with applicable legal obligations.

Data Security

We use reasonable administrative and technical measures designed to protect personal information. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Your Privacy Rights

Depending on where you live, applicable privacy laws may give you certain rights regarding your personal information, including the right to request access, correction, deletion, or a copy of certain information, as well as the right to object to or restrict certain processing activities.

You may also have the right to withdraw consent where processing is based on consent and to opt out of certain marketing communications.

To submit a privacy-related request, contact us at contact@onuiastore.com. We may need to verify your identity before completing certain requests.

Children's Privacy

Our store is not intended to knowingly collect personal information from children in violation of applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, services, technology, or legal requirements. The latest version will be made available through our website.

Contact

For privacy-related questions or requests, contact us at contact@onuiastore.com.